Welcome to LEVV, a cloud service provider committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely.

This Privacy Notice explains how LEVV collects, uses, shares, and protects your personal information, in accordance with the General Data Protection Regulation (GDPR).

Who We Are

LEVV ("we", "us", or "our") is a cloud service provider offering a range of cloud computing, data storage, and other related services. We are committed to ensuring the privacy and security of your personal data.

Contact Information

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact our Data Protection Officer (DPO) at:

• Email: dpo@levv.io
• Address: Village Partnenaire, Rue Fernand Bernier 15, 1060 Bruxelles

What Personal Data We Process

How We Use Your Personal Data

We process your personal data for the following purposes:

1. To Provide Our Services: We use your data to create and manage your account, deliver our cloud services, and handle billing and payments.
2. Customer Support: We process your data to assist with inquiries, troubleshooting, and customer support.
3. Service Improvement: We use technical data and usage information to enhance, secure, and improve our cloud services.
4. Legal Compliance: To comply with legal obligations, such as tax laws, and to respond to legal requests from authorities.
5. Marketing: With your consent, we may send you information about our services, offers, and updates.

Legal Basis for Processing Your Data

Under GDPR, we must have a lawful basis to process your personal data. We rely on the following bases:

1. Contractual Obligation: Processing is necessary to provide the services you have requested.
2. Consent: Where applicable, we will ask for your consent for specific processing activities, such as marketing.
3. Legitimate Interests: In certain cases, we process your data to pursue our legitimate business interests, provided it does not override your rights.
4. Legal Obligation: We may process data to comply with applicable laws.

Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes outlined in this notice, or as required by law. Once data is no longer needed, we will securely delete it.

Your GDPR Rights

As a data subject under GDPR, you have the following rights:

1. Right to Access: You can request a copy of the personal data we hold about you.
2. Right to Rectification: You can request that we correct any inaccurate or incomplete data.
3. Right to Erasure: You can request that we delete your personal data, under certain conditions.
4. Right to Restrict Processing: You can request that we limit the processing of your personal data in certain cases.
5. Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
6. Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
7. Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at dpo@levv.io.

Data Sharing and Transfers

We may share your personal data with the following entities:

• Service Providers: Third-party vendors who provide services such as payment processing, cloud infrastructure, and technical support.
• Legal Authorities: When required by law or necessary to protect our legal interests.

As part of our sovereignty efforts, we will do our maximum not to share personal data outside of the European Economic Area (EEA). If we do have to, we will ensure that adequate safeguards are in place to protect your data, such as Standard Contractual Clauses or similar legal mechanisms.

Security of Your Data

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, access controls, and regular security audits.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this notice periodically.

Complaints

If you believe we have not complied with the GDPR, you have the right to file a complaint with the relevant data protection authority, in the current case, the Belgian one: Autorité de Protection des Données that is reachable through email: contact@apd-gba.be or telephone for further details on how to exercise your rights: +32 (0)2 274 48 00 .

Thank you for choosing less as your cloud service provider !

Your privacy is important to us, and we are committed to safeguarding your personal data.